Product Order FAQs
When will this ship?
We manufacture pieces to order, here in Los Angeles. The vast majority of pieces ship within 8-12 business days, and each product lists the expected production / processing time.
What if it doesn't fit?
If a ring that you purchased doesn't fit, simply contact us and we can assist with resizing the ring. There is no cost to ring resizing for the first 30 days (you are only charged shipping).
Do you have a showroom?
From 2005 until 2020, we did have a small showroom in Los Angeles, however we closed the showroom to expand our business office.
I would like to create something custom...
We specialize in custom jewelry design. For example, if can be as simple of a customization as "Change the head of Ring X to the head on Ring Y" or you can come to us with something completely original.
Free Insured Shipping
All products ship for free. Each package includes insurance, and because of the nature of jewelry, signatures will be required for delivery.
You can upgrade shipping if you would like, however all pieces do have a manufacturing time, so if you were to upgrade to overnight shipping, the piece will ship overnight upon the manufacture of the piece (on most items this is 8 - 12 business days). Please contact us after you place your order if you have a tighter deadline.
Limited Lifetime Warranty
We stand behind our products and guarantee the quality and craftsmanship of our jewelry. We provide a lifetime warranty against manufacturing defects on all of our fine jewelry. If you experience a defect with your purchase due to manufacturing, we recommend you to contact us.
We will repair or replace the item without charge, if it is found to be defective. However, a shipping and processing fee will apply. To ensure your jewelry remains in top condition, we recommend having it professionally checked at least once a year.