If for any reason you are not completely satisfied with your purchase you may send any non-engraved, non-custom item back for a refund within 30 days of delivery. All items must be in their original, unworn condition. We cannot accept returns on jewelry items that have been worn. Please note that there is a restocking fee per item returned, and the original shipping charges (if applicable) are not refunded. Please note that the customer is responsible for shipping costs on returned/exchanged items. Items less than $1,000 will incur a restocking fee of $20, and items over $1,000 will incur a restocking fee of $50. Please follow these steps to complete your return.
* Please note: All engraved and/or custom jewelry cannot be accepted back as a return.
Standard 30-Day Return Policy
deBebians is proud to offer a 30-day return policy. If for any reason you are not completely satisfied with your purchase you may send any non-engraved, non-custom item back for a refund within 30 days of delivery. All items must be in their original, unworn condition. We cannot accept returns on jewelry items that have been worn. Please note that there is a restocking fee per item returned, and the original shipping charges (if applicable) are not refunded. Please note that the customer is responsible for shipping costs on returned/exchanged items. Items less than $1,000 will incur a restocking fee of $20, and items over $1,000 will incur a restocking fee of $50. Please follow these steps to complete your return. Please note: All engraved and/or custom jewelry cannot be accepted back as a return.
Click to download RMA form
1. Please click to download our RMA form. (The RMA form is a PDF, which can be opened by downloading a free copy of Adobe Reader.) If you need any assistance filling out the form or have any questions or concerns, please call our office at 213-627-1300.
2. When packing your order, please secure the item(s) and include all original paperwork as well as the completed RMA form. This includes the invoice, the completed RMA form, the original diamond grading report (if applicable), and the jewelry box. If the original jewelry box is not returned, the cost of the box will be deducted from your refund ($30 per jewelry box not returned). If the original diamond grading report (a.k.a. diamond certificate) is not returned, a $500 replacement fee will apply. Please do write anything on the outside of the box that would indicate there is jewelry inside. Do write diamonds, jewelry, gold, or that indicates what may be inside the package.
3. Please make sure to ship the package back to:
EFA, Inc.
611 Wilshire Blvd., Ste. 909
Los Angeles, CA 90017
deBebians prefers FedEx or UPS with a signature required upon delivery. If you choose to use the post office, please insure the package and send it via registered mail with signature required upon delivery. deBebians is not responsible for lost and/or damaged return shipments.
4. Once the package arrives, we will inspect the contents and verify the condition of the item(s). A credit will be made within 2-3 business days. The credit will be made using the method of payment for the original order.
Exchange Policy
deBebians is proud to offer a 30-day exchange policy. If you purchase any regular stock item and need to exchange for a new item or a different size, please follow these steps to complete your exchange. Please note: All engraved and/or custom jewelry cannot be accepted back as an exchange.
Click to download RMA form
1. Please click to download our RMA form. (The RMA form is a PDF, which can be opened by downloading a free copy of Adobe Reader.) If you need any assistance filling out the form or have any questions or concerns, please call our office at 213-627-1300.
2. When packing your order, please secure the item(s) and include all original paperwork as well as the completed RMA form. This is to include the invoice, the completed RMA form, the original GIA grading report (if applicable), and the jewelry box. Please do not write anything on the outside of the box that would indicate there is jewelry inside. Do write diamonds, jewelry, gold, or that indicates what may be inside the package.
3. Please make sure to ship the package back to:
EFA, Inc.
611 Wilshire Blvd., Ste. 909
Los Angeles, CA 90017
deBebians prefers FedEx or UPS insured for the full retail value with a signature required upon delivery. If you use the post office, please insure the package and send it registered mail with signature required upon delivery. Note: You are responsible for your return shipping and handling fees. deBebians is not responsible for any lost and/or damaged return shipments.
4. Once the package arrives, we will inspect the contents and verify the condition of the item(s). Please allow 2-3 business days for us to process your exchange. Once your exchange is ready to ship, it will be shipped via USPS or FedEx. There is a $20.00 fee for exchange shipping and handling for items under $1,000, a $50.00 fee for exchange shipping and handling for items priced between $1,000 - $7,500, and a $70 exchange shipping and handling fee for items over $7,500.